What If My Clay Pot Arrives Damaged? Our Easy Replacement Policy

Ordering a fragile item like a clay pot online can feel risky—what if it breaks during delivery? At Village Decor, we understand your concern and have designed an easy, hassle-free replacement policy to ensure that you receive your pot in perfect condition.

If your clay pot arrives damaged, we’ve got you covered! Here’s how our replacement process works and why you can shop with confidence.

1. Secure Packaging: Preventing Damage Before It Happens

Before we even talk about replacements, let’s discuss how we protect your order from damage in the first place. Our packaging is designed to handle long-distance shipping and ensure your clay pot reaches you safely.

Our Protective Packaging Process:

• ✅ Multi-Layer EPE Foam Wrap – Absorbs shocks and prevents cracks or chips.
• ✅ Reinforced 5 & 7 Ply Corrugated Boxes – Sturdy, double-layered boxes provide extra strength.
• ✅ Padding – Eco-friendly padding keeps the pot secure inside the box.
• ✅ Fragile Labels & Careful Handling – Clear markings ensure careful transportation.

💡 Result? Over 95% of our orders arrive safely without any issues.

2. What to Do If Your Clay Pot Arrives Damaged?

Even with the best packaging, rare cases of breakage can happen. But don’t worry—we have a quick and simple replacement process.

Follow These Steps for a Replacement:

• 📸 Take Clear Unboxing Videos & Photos – Capture clear evidence of the damaged pot and packaging.
• 📞 Contact Our Support Team – Reach us via Email, WhatsApp, or Phone within 7 days of delivery.
• 🎁 Get a Free Replacement – Once approved, we’ll send you a brand-new clay pot at no extra cost!
• 🚫 If the product is out of stock, we’ll issue a full refund instead.
• ⏳ Replacement Time – Approved replacements are shipped within 6–7 business days.
• 🙌 No Need to Return the Broken Pot – Enjoy a hassle-free process!

3. Our Customer Satisfaction Guarantee

Your happiness is our priority! That’s why we offer:

• ✅ 100% Free Replacements for any damaged items
• ✅ Dedicated Support Team ready to assist you anytime
• ✅ Peace of Mind Shopping—order with confidence, knowing we’ve got you covered

4. How to Avoid Breakage After Delivery?

To keep your clay pot strong and durable, follow these care tips after receiving it:

• 📦 Unpack carefully – Remove the pot gently from its packaging.
• 🪔 Place on a stable surface – Always keep it on a flat, sturdy surface to prevent accidental falls.

Final Thoughts: Shop Worry-Free!

At Village Decor, we ensure your order is securely packed, carefully delivered, and backed by a hassle-free replacement policy. If you ever receive a damaged clay pot, we’ll make it right—no stress, no extra cost!

🛒 Order now from Village Decor and experience safe, risk-free shopping!

📦 Your perfect clay pot, guaranteed!