Refund policy
Return, Refund, Replacement & Cancellation Policy
We want you to love the products that you buy from us. In case you have concerns related to your purchase, Reach us at help@villagedecor.com or WhatsApp on +91 8428248892 within 7 days of receipt of the product.
Please attach Unboxing Video and Pictures covers all sides of the package before opening and product clearly visible, also attach invoice for our internal quality checks.
Our Policy last 7 days, you can return all items within 7 days of receipt of goods.
Please ensure that the product is unused & tags, boxes / other packaging are intact.
Under what conditions return requests accepted?
- If the product received in damaged condition
- Received product different from what was ordered
Replacement Policy:
A request for replacement must be initiated within a maximum of 7 days from the day of delivery.
Allow us 24 hours to review your ticket and send you a replacement after necessary internal checks.
If the product is out of stock replacement cannot be issued, full refund will be provided.
Under what conditions replacement requests accepted?
- If the product received in damaged condition
- Received product different from what was ordered
- Missing units or accessories in your order.
Refund Policy:
Refunds are available only for eligible issues reported within 7 days of delivery and are subject to internal quality verification.
Refunds are accepted for:
- Damaged or defective products received.
- Wrong product received.
- Product unavailable for replacement.
- Order cancelled by Village Decor.
- Shipment lost or damaged in transit.
Depending on the issue, Village Decor may provide a full refund, partial refund.
For PPCOD orders, the advance payment is non-refundable if the customer refuses delivery, is unavailable after delivery attempts, provides an incorrect address, or cancels/changes their mind after dispatch.
Approved refunds will be processed to the original payment method within 3–5 working days after verification.
Cancellation Policy:
For cancellation request email us at help@villagedecor.com or call us at +91 8428248892 . Your entire order amount will be refunded immediately.
Under what conditions cancellation requests accepted?
- All cancellation requests must be initiated within 4 hours of placing the order or before your order has been shipped, whichever happens first.