Return, Refund, Replacement & Cancellation Policy
We want you to love the products that you buy from us. In case you have concerns related to your purchase, Reach us at ✉︎ help@villagedecor.com or WhatsApp on +91 8428248892 within 7 days of receipt of the product.
✔️Please attach Unboxing Video and Pictures covers all sides of the package before opening and product clearly visible, also attach invoice for our internal quality checks.
📑Our Policies
↩️Under what conditions return requests accepted?
╰┈➤If the product received in damaged condition.
╰┈➤Received product different from what was ordered.
♻️Under what conditions replacement requests accepted?
╰┈➤If the product received in damaged condition.
╰┈➤Received product different from what was ordered.
╰┈➤Missing units or accessories in your order.
💸Refunds are accepted for:
╰┈➤Damaged or defective products received.
╰┈➤Wrong product received.
╰┈➤Product unavailable for replacement.
╰┈➤Order cancelled by Village Decor.
╰┈➤Shipment lost or damaged in transit.
★ Depending on the issue, Village Decor may provide a full refund, partial refund.
★ For PPCOD orders, the advance payment is non-refundable if the customer refuses delivery, is unavailable after delivery attempts, provides an incorrect address, or cancels/changes their mind after dispatch.
★ Approved refunds will be processed to the original payment method within3–5 working days.
✨Under what conditions cancellation requests accepted?
╰┈➤All cancellation requests must be initiated within 4 hours of placing the order or before your order has been shipped, whichever happens first.
FAQ's
Cookware
1. It's glazed or unglazed cooking pot?
Unglazed, No artifical coating or any chemicals 100% natual clay cooking pots.
2. How to season clay cooking pot?
Soak the clay cooking pot for 24hrs in water.
For detailed steps - click here
3. Can you put clay pots in the dishwasher?
Hand wash recommended, Clay pots are very easy to clean and maintain.
4. Why do clay cooking pots crack?
Sudden rise or fall of the temperature can cause an earthen pot to crack. Example, If taking out of the fridge, let it come to room temperature before putting it on the stove for reheating and vice-versa.
5. Does this work on electric stove to cook ?
No, Clay pots can be used to cook on Fire Wood, Gas stove and Oven.
6. Can heat the milk in curd pot?
No Curd pot cannot be used for cooking, It is just to be used to set curd only.
7. Why Clay Pot become moldy on the outside?
White Mold is the common nature of all clay pots so proper seasoning will overcome it, to clean the mold on the pot surface submerge the pot in water for about 24 hours then wipe with a cloth and dry it in sunlight.
8. Do you have a lab certification of no lead no hazardous material in the clay?
Yes, we do have lab certification for cookware and drinkware clay prodcuts and it's 100% lead free and toxin free.
9. Is the pot coated/painted with any material
No, 100% Earthen clay only we does not paint or coat or mix with any chemical or material.
Kitchen Tools
1. Is it Portable?
Yes, Recommended to Fit in one area due to heavy weight.
2. How to Season?
Grind rice or rava for 3 times.
For detailed steps - click here
For video reference - click here
3. What is the stone used to make?
Pure Black Stone
4. Difference between polished and unpolished?
Both are same in quality. Polished enhance the look, Colour and shine.
5. Is it granite?
No
6. Why we recommend black stone?
It is heavy and hard but durable and after proper seasoning black stone doesn’t dissolve during grinding.
7. Difference between Ammikal and Attukal
Ammikal:
To Powder dry masala, chutney for 2 to 3 members, Ginger & Garlic Paste for
daily use.
Attukal:
To prepare idly & dosa batter, Vada batter and (Chutney, Thokku, Ginger & Garlic Paste) in large amount.